FAQs

Do I need entry tickets if I have booked Loungers or a Bed?

The price of entry is included in the price of all Lounger, Bed and Table bookings so no extra tickets are needed.

Can I bring luggage into the beach club?

Unfortunately we do not admit any luggage or Bike Helmets within the beach club.

Are children allowed in the Beach Club?

Under 18s are NOT permitted into the venue unless accompanied by a parent or legal guardian and are only permitted to the Restaurant area. For over 12s entry is charged at full price, under 12s are free.

If it rains will I be issued with a refund?

We have a no refund policy. However, if the beach club closes due to extreme weather, you will be offered to either change the date of your booking or spend the money spent in the restaurant on the day.

Will I be provided with towels?

Only guests with Bed/table or Lounger Bookings will be provided with towels for use on the day. You will be asked to pay a 10€ deposit. When paying your deposit you waiter will issue you with a token, on returning the token and Towel to your waiter before leaving your deposit will be returned.

Are there lockers for me to use?

There are lockers within the beach club for guests to use and cost €2 every time they are opened. Please ask your Hostess on the day to show you where these are located.

Can we bring food and drink into the beach club?

Food and drink (including water) purchased elsewhere may not be consumed inside the beach club, this also includes food and drink from the THB Ocean Beach Hotel. If you have any dietary requirements you will need to contact the beach club in advance so we can look at accommodating your request.

When do I pay the outstanding balance on my booking?

Your waiter upon arrival at your bed will charge this on the day. This can be paid by either card or cash on the day.

Do I need to use the same card that was used to pay the deposit to pay the outstanding amount?

This is not necessary. You will be able to pay using a different card or in cash on the day.

Can I have extra people on my bed?

You can add up to 2 people maximum onto any bed, for Garden Beds this is 50eu per person added to the minimum spend and 100eu per person added to the minimum spend for the VIP. This extra charge is added to your booking and charged on the day not in advance. Please book your beds as normal online and then contact us after booking and we can update your reservation to include the extra guests.

For the Ibiza Spray Events you can add up to 2 people onto any Bed or Table, the extra guests will simply need to buy two Ibiza Spray tickets to the event and arrive with the group.

Can I buy VIP wristbands?

No. Only guests with VIP Bed bookings will be provided with VIP wristbands.

Where can I send my C.V?

You can upload it directly to our Recruitment page.

Is there a dress code?

Fancy dress, body paint and Football Tops are not permitted. Small glitter pieces will be acceptable like the body art from Kiss My Fairy.

Clients are also asked to enter and leave the beach club wearing both shoes and tops.

Are umbrellas guaranteed with all beds?

Umbrellas are not guaranteed with loungers, Prive beds or Prive tables, all other Beds and Tables do have umbrellas subject to weather conditions.

Can you explain what the cover charge / min spend means

Beds are made up of a Minimum Spend plus a cover charge. The minimum spend means the minimum amount of money you need to spend on that day to secure that bed and this can be spent on food or drink of your choice, the cover charge is what you pay to hire the bed for the day! The deposit amount you pay to secure the bed comes off the total so you just need to pay the remainder of your balance on the day.

So for example if the bed has a 100€ cover charge and 600€ minimum spend the total cost of the bed is 700€ and you receive 600€ back to spend on food and drink of your choice.

Can you tell me how much the price is in a currency other than euro?

Unfortunately we are unable to advise you what the exact amount would be in GBP, as we charge in our local currency the Euro, this conversion rate would be determined by your bank. However I can suggest looking at www.xe.com as a guide only to view the latest rates.

I have booked with THB Ocean Beach Hotel do I get any privileges?

By booking with us at www.oceanbeachhotelibiza.com you are entitled to FREE entry into the Beach Club (Monday to Saturday), 50% off entrance to our Sunday events and FREE Cover Charge off your first Min Spend Bed Booked (valid when booking a Min Spend Bed Monday to Saturday).

If you have booked with another Agent then you will be entitled to 50% off the entrance price into the Beach Club Monday to Saturday, this is 50% off the daily ticket price bought on the day and is not valid when bought in advance. For our Sunday Events entry is charged at full price.

Do you offer massage treatments within the venue?

Yes we offer a number of massage services ranging from 5-10 min massages from the Ibiza Angels at the comfort of your own Bed or alternatively you can visit our very own Ocean Beach Massage Therapist based in the venue, for more information or to book in advance please visit www.oceanbeachmassage.info

Is the bed number we have chosen guaranteed to be the bed we have on the day?

Usually yes but in very extreme circumstances we my change your specific bed to another bed or table within the same area, if this is the case we will communicate this with you prior to your arrival at the beach club by sending an updated confirmation.

Do you have an ATM machine or do you offer cash back?

Unfortunately we do not have an ATM on site, please ensure to bring enough cash or cards with you on the day, as we do not allow re entry without a bed booking.

Do you provide free WIFI within the venue?

Yes free Wi-Fi is provided within the venue, so please post away on your Social Media!

Do I need a ticket or need to pay entry to access the restaurant?

Yes you will need to purchase a ticket to gain entry to the restaurant within the venue if you do not have a ticket then you will be required to pay full entry price.

Are there any free seating areas available within the venue?

The venue has a limited amount of seating/tables around the bar and dance floor, but this is not guaranteed. We always advise to book a bed or table where possible to avoid disappointment.

Is it possible to leave and re enter the beach club?

You can leave and re enter the beach club if you have a bed booked, anyone with general entry is NOT permitted to leave and re enter you will be charged full door price if you leave and wish to return.

We have booked a bed for Ibiza Spray can we change the Champagne Package to Spirits?

Unfortunately for the Ibiza Spray events the Champagne Packages cannot be altered or changed, you can however buy additional drinks from our normal menu in addition to your package on the day.

Do you have Events every day?

Yes we have Events and DJ’s on every day we are open this summer with special entertainments for selected Parties. You can view our 2016 Events Calendar at www.oceanbeachibiza.com/events-calendar

Will we get wet?

We do warn guests that when you are around the Pool edge we have circular water jets on the floor that are set off periodically, so to be on the safe side we advise guests to put any valuables in the lockers available.

Will my photograph be taken?

By entering the venue as per our terms and conditions you give consent to being photographed or filmed on the premises. We do have our own photographers and videographers present for some events, but not all. You can find all the photograph’s taken online on our Facebook page at www.facebook.com/oceanbeachibiza these are usually uploaded a week after the event.

Can we buy photographs on the day?

We do not sell the photograph’s we publish online however we do have Promotional Girls inside the venue selling Key Rings as a memento of your day. Please note that these Key Ring photos will not be published online and are only for sale on the day.

Can I bring my camera into the Beach Club?

You may bring your small personal camera into the venue unless this is a Big Lens or SLR Camera as they are not permitted. Unauthorized video cameras are not permitted at any time, if you wish to record inside the Beach Club or use a camera like described please contact our team in advance at [email protected] to see if this is possible.

What is the optional service charge?

At Ocean Beach we add an optional 5% service charge onto all final bills which is gratuity. If you would like this removed then please speak to you Waiter/Waitress on the day.

Can I choose which Lounger we have?

Unfortunately you are unable to choose the specific location of any Lounger Booked, Loungers are allocated on arrival by the Host/Hostess team. If you have booked more than one Lounger we advise arriving early so you can be seated together.

Where can I sunbathe?

If you are looking to sunbathe then we recommend booking a bed suitable for this as we do not allow guests to lay down on the grass or around the Pool area, this is only permitted with a bed booking.

We have a booking with you and will be celebrating a Birthday/ Special Occasion is there anything special you can do for us?

Yes we can offer you complimentary decoration with Balloons on your Bed/Table for when you arrive, to request this please contact the team prior to your arrival. We also offer a Birthday Cake which can be personalised with a message or name of your choice, this is a set price of 40eu and is for 4 people, if you would like to increase the size please add on an extra 10eu per person. The Cake is a special version of our very popular Cheese Cake on the Menu. Another option that is great for celebrations are the Drink Packages with the specific packages we offer Special Bottle presentation. Depending on the price this can vary from OB Staff coming out with name cards and streamer cannons, to bottles being delivered by acrobats, you may of seen some of these photo’s on our Social Media.

What are the opening times?

  • 12.00h – 21.00h (Wednesday)
  • 12.00h – 22.00h (Monday, Tuesday, Thursday, & Saturday)

High season/special events:

  • 12.00h – 22.00h (Tuesday, Thursday & Saturday)
  • 12.00h – 23.00h (Monday, Friday & Sunday)
    • Monday high season dates 19/6 to 16/9 inclusive/ all other dates low
    • Tuesday high season dates 20/7 to 15/8 inclusive/ all other dates low
    • Wednesday low season always applies
    • Thursday high season dates 20/7 to 15/8 inclusive/ all other dates low
    • Friday high season always applies/ except special event dates
    • Saturday high season dates 20/7 to 15/8 inclusive/ all other dates low
    • Sunday high season always applies/ except special event dates & Ibiza Spray dates

Beach Club Restaurant opening times

  • 12.00h to 21.00h (Tuesdays, Wednesdays, Thursdays and Saturdays)
  • 12.00h to 22.00h (Mondays, Fridays, Sundays)

I am a resident in Ibiza do I get any privileges?

Yes Ibiza Residents are entitled to 50% off door entry on production of their Padronamiento certificate on Monday to Saturday events only.

You can also apply for a Resident Card by filling out the Resident Card Application Form as well as showing their Padronamiento certificate. Ibiza Workers are also able to apply for a Residents Card by filling out the Resident Card Application Form as well as showing their work contract or proof of work on headed company paper, forms can be collected from the Door Team after 16.00h and will need to be given back to the Door when completed. The Door will then pass these to the Reservations office.

Resident Cards will then be made by the Reservations office and can be collected 3 days after the date they applied for this from the Door after 16.00h

When the door accepts use of these cards ID will need to be produced to match up with the name of the Resident/VIP Card.